Privacy Policy

Disclaimer : In the event of any inconsistencies or discrepancies between this policy and its translations, the English version shall prevail. 
At San Lak Services Private Limited, operating under the trademark Namaha Om (referred to as Namaha Om, "we", "our", or "us"), we prioritize your trust and understand the importance of safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal data when you use the Namaha Om website (www.namahaom.com), mobile application, and m-site (collectively referred to as the "Platform"). 
While you can browse certain sections of the Platform without sharing personal information, please note that we only offer products and services within India. Your personal data will primarily be processed and stored within India. By accessing our Platform, providing your information, or availing of our products or services, you consent to the terms of this Privacy Policy, our Terms of Use, and any applicable product or service terms and conditions. You also agree to be governed by the laws of India, including laws concerning data protection and privacy. If you disagree with any aspect of this policy, please refrain from using the Platform.

Collection of Your Information

When you use the Platform, we collect and store information that you provide over time. Once you share personal data with us, you are identifiable to us. We specify required and optional fields, and you have the option to withhold certain information by not using specific services, products, or features. 
We may collect data related to your browsing behavior, preferences, and other details you voluntarily provide. This information helps us understand user demographics, interests, and behaviors, enabling us to serve you better. Such data may include your referral URL, browsing patterns, IP address, and other technical details such as your browser type. 
We may collect personal information, including but not limited to your email address, delivery address, name, phone number, credit/debit card details, or health-related information, when you register an account, place an order, or participate in promotions, contests, or other activities. Some sections of the Platform may be accessible without registration, but activities like placing an order or accessing certain services will require you to create an account. We may use your contact details to send you offers based on your previous orders or interests. 
If you communicate with us through message boards, chat rooms, or leave feedback on the Platform or our associated social media pages, we will collect that information. We retain such data to resolve issues, provide customer support, or for internal research purposes. 
For participation in loyalty programs such as SuperCoin or VIP, we may collect personal information, including your name, contact details, date of birth, and transaction history, both on our Platform and with third-party partners. 
Namaha Om may collaborate with third-party business partners, referred to as Ultra-Partners, who offer services such as travel bookings, bill payments, and movie tickets. If you use these services, your data may be shared with them in accordance with their privacy policies. Namaha Om is not responsible for the privacy practices of these Ultra-Partners, and we encourage you to review their privacy policies before disclosing personal information.

Use your information

We use the information we collect for various purposes, including but not limited to:

• Processing and fulfilling orders

• Delivering products and services

• Communicating with you about your orders, products, services, and promotions

• Assisting our sellers and business partners in fulfilling orders

• Enhancing user experience, troubleshooting issues, resolving disputes, and preventing fraud

• Reporting to regulatory bodies, detecting errors, and enforcing our terms and conditions

• Collecting payments, customizing your experience, and marketing products and services

With your consent, we may access information from your device, including SMS, instant messages, contacts, location, camera, and other data for specific services like credit, insurance, or business transactions. If you do not wish to provide such information, access to certain services may be limited. We may also collect demographic and profile data based on your activity on our Platform, including your IP address to diagnose server issues and gather broad demographic information.

Occasionally, we may invite you to participate in voluntary surveys that collect personal and demographic information, lifestyle preferences, and purchasing behavior. These surveys may also request voice or video data where applicable.

Cookies and Tracking Technologies

We use cookies and similar technologies to analyze web traffic, measure the effectiveness of our promotions, and enhance the user experience. Cookies are small files stored on your device that help us improve our services. While cookies do not store personal information, they enable features like remembering your login details for easier access. Some cookies are session-based and are deleted after your session ends.

You can disable or delete cookies through your browser settings, but this may affect the functionality of certain features on the Platform. We also use third-party cookies (e.g., Google Analytics) for user behavior analysis and targeted advertising. To learn more about Google Analytics' privacy practices or opt-out, please visit Google's Privacy Policy.

Sharing of Personal Data

We may share your personal information within the Namaha Om group and with third-party partners, service providers, or business affiliates, such as payment processors, credit bureaus, and UPI platforms. These third parties may share your data with their affiliates or partners for the purpose of providing services such as loans, insurance, and deferred payments, unless you opt out.

For regulated products, such as prescription medications, we may share your data with healthcare professionals or teleconsultants for verification before processing orders.
We may also share your data for the following reasons:

• To facilitate the delivery of products and services

• To process payments and fulfill orders

• To process payments and fulfill orders

• To comply with legal obligations or respond to subpoenas, court orders, or legal requests

• For marketing and advertising purposes

• To investigate fraudulent or illegal activities

In the event of a business transition, such as a merger, acquisition, or sale of assets, your personal data may be transferred to the new company or entity. We will inform you of such changes, and the new entity will be obligated to adhere to the terms outlined in this Privacy Policy.

Note: This privacy policy is designed to ensure full transparency regarding how your personal data is collected, used, and shared. Please feel free to contact us if you have any concerns or queries regarding our privacy practices.

Security Protocols

We use appropriate physical, electronic, and procedural safeguards to protect your personal data. However, you acknowledge that transmitting information over the internet carries inherent risks. You are responsible for maintaining the confidentiality and security of your login credentials and password.

Choice/Opt-Out

You can opt out of receiving promotional communications by visiting the Notification Preferences page. We will respect your choice to unsubscribe from such communications.

Advertisements on Platform

We partner with external advertising companies to display ads when you visit our Platform. You have the option to opt out of personalized ads by adjusting the settings on your device.

Data Retention

We store your personal information only for as long as it is needed to fulfill the purposes for which it was collected or as mandated by applicable laws. Certain data may be retained in anonymized form for purposes such as fraud prevention, legal compliance, defense, or research.

Your Rights

You can access, correct, or update your personal data via the Platform. You may also delete non-mandatory information through your Profile and Settings section. To withdraw your consent or request assistance, contact us using the provided details.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be notified on our Platform, via email, or by posting an update with the last modified date. Please review this policy regularly.

By using our Platform or providing personal data, you consent to the collection, use, storage, disclosure, and processing of your personal data in accordance with this Privacy Policy.

For any query or to exercise your rights, please contact us at:
Email: support@gmail.com
Phone: +91 93157 99969
Website: www.namahaom.com